FAQ

From this page, you could get a general idea on the products and service Sunborn support.

1. What is Sunborn offering?

1, Customized orders: Footwear cross-border wholesalers can customize specific shoes and designs according to customers’ needs, including styles, colors, sizes and personalized logos. 2. Bulk Purchase: We usually have a larger inventory and supply chain, which allows us to meet our customers’ bulk purchase needs with more competitive prices and flexible delivery times. 3. Variety of Choice: We carry a wide range of brands and styles of footwear, allowing customers to choose the style and style that suits their market needs. 4. Quality Assurance: We usually cooperate with footwear manufacturers and can provide footwear products that meet international standards and provide quality assurance. 5. Fast Delivery: We usually keep a certain amount of inventory in order to process orders quickly and speed up delivery to ensure that customers receive their goods in a timely manner. 6. Logistics Support: We have relationships with logistics companies that allow us to provide global logistics support, including international transportation, customs clearance, and distribution services that streamline the process of shipping our customers’ goods. 7. After-sales service: Wholesalers provide professional after-sales service, including returns, exchanges, quality warranty, etc., to ensure customer satisfaction and long-term partnership. 8. B2B platform support: We also offer an online B2B platform for customers to browse products, place orders, track orders, pay and communicate with suppliers. Through these services, we hope to provide customers with convenient, efficient and reliable supply chain solutions to help customers achieve their business goals and meet market needs.

2. What is the sample policy?

Sample fee : 100$ /each (after order that can be refund)

3. What is the payment term?

In Sunborn, we have three terms used popularly that are 1). 100% T/T in advance 2). 30% T/T in advance, 70% T/T before shipment(or against Bill of Lading) 3). alibaba platform Other terms are also available in Sunborn, please kindly advise our sales.

4. Order and Delivery:

– How to place an order? You can place your order through our official website or contact our sales team. – Is there a minimum order quantity? Yes, we do have a minimum order quantity requirement, please contact our sales team for details. – How long does it take to process an order? Under normal circumstances, the stock order processing time is 1-3 working days, custom models need to confirm the sample 30-45 days, the specific time may vary depending on the order quantity and inventory status. – How do I cancel my order? Please contact our customer service team promptly to cancel your order. We will do our best to accommodate your needs. – How long does it take for my order to ship? Under normal circumstances, the order delivery time is 3-7 business days, the specific time may vary according to the delivery region and shipping method.

5. Size Question:

– How to choose the right shoe size? We recommend that you choose your shoe size according to the size of the shoe you are wearing. If you are not sure, you can refer to our size comparison chart or ask our sales team. – Is a size comparison chart available for reference? Yes, we provide a size comparison chart for your reference, which you can find on our official website. – Are there differences in sizes in different countries? Yes, there may be size differences between different countries and styles of shoes. Please double check the size information or consult our sales team before purchasing. – How to deal with the problem of inappropriate size? If the size of the shoes you bought is not suitable, you can contact our customer service team, we will try our best to assist you with the return and exchange matters, please try to confirm the length before production.

6. Product Quality and Returns:

– Is there a quality guarantee? Yes, we promise to provide high quality products and provide a quality guarantee for each product. – If the product has quality problems, how to operate the return process? If the product you received has quality problems, please contact our customer service team in time and provide relevant supporting materials, we will handle the return for you. – Do I have to cover the cost of replacement? If the product has quality problems or our delivery error leads to return, we will bear the cost of return. If it is because of the customer’s own reasons for the return, the customer needs to bear the relevant costs. – How to contact the customer service to solve the return problem? You can contact our customer service team via email, phone or live chat, and we will respond and assist with returns and exchanges as soon as possible during business hours. Please note that the specific details of the above answers may vary depending on company policies and actual situations. It is recommended that you read our official website carefully or contact our customer service team for the most accurate information before purchasing.

7. how about the delivery time?

1). Stock products: about 10 days 2). Production order: about 40 days to 60 days according to the order list. 3). Other requirements are negotiable.

8. How about the package?

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